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Shipping & returns

Is your order not satisfactory? Use the packing slip as a return form for returns. Items must be sent to us within 14 days of receiving your orderreturned.

Return address
Wapserveenstraat 548
2545LN The Hague

* Keep the proof of shipment so that you can prove the package at all timeshas been sent.Original and unworn condition- You can always try it on! Just make sure that the items are unworn, in their original condition andare returned to us in packaging.* Tip: Try the items indoors to avoid traces of use.* If the return does not meet the above conditions,not accepted. We will contact you about this.

Shipping costs
Please note that the shipping costs for the return are your ownaccount. Unless otherwise discussed and confirmed in advance.

After receiving your return shipment, you will receive an email at the latest after 5-10 working days
confirmation of your refund by email. We charge an amount of € 6.99 per order for returns. This is only if the entire order or the value has been returned more than half of your purchase. If you choose to keep a part (at least half of your purchase amount excluding shipping costs), we do not charge return costs. Return costs are intended to encourage customers to make as few unnecessary purchases as possible. This allows us to achieve a minimal impact on the environment. These costs are intended, among other things, for transport and packaging materials.

Wrong sizeYou can exchange for a different size. Use the Return form for this.- Products can be exchanged for another product, as long as the stockstretches.- When a product is not available, your package will be as regularreturn shipment processed. You will receive a message about this by e-mail.* You will receive a shipping confirmation as soon as your new order is on its way.Different productDo you still want a different product? Then return your current order and place with usa new order on the website!

Payment methods
Placing orders is very easy with our checkout.
Of course you have to pay to complete your order. We take care of itthat the payment is secure. All payment information is verified bya secure SSL server and is not stored anywhere by us.

At Mayalia we accept the following payment methods:
* iDeal
* Paypal
* Sofort banking
* Mastercard
* Bank transfer
* Bancontact
* Maestro

The order is sent via letterbox post or parcel post. In the Netherlandsall orders are shipped for the fixed shipping cost of € 6.99.For orders from € 50, - within the Netherlands we take the shipping costsour bill and you pay nothing.The standard rate of € 8.99 applies to orders from Belgium and to ordersfrom € 100, - your package will be sent for free.
Ordered before 16:00, shipped the same day.Mayalia is not liable for loss or damage to the shipment.It can sometimes happen that a product is sold out and re-ordered from the supplier. In that case it will take longer to receive it.This is stated with the product on the website and otherwise we take it personallycontact you to discuss this with you.You can also make an appointment to pick up your order at our office in The Hague, The Netherlands

Get in touch!

If you have any questions or comments, we are happy to help!
We are happy to support you during the entire ordering process. We can give you advice
about the right size and guide you in making your choice.
You can email us at

The prices in our webshop are fixed prices including VAT. This is not possible
to be negotiated. The prices are stated in euros and are exclusive
shipping costs.

Happy shopping!